Ticket Management
Streamlined tickets for SMB outbound teams
Keep every customer interaction tied to a ticket, automate follow-ups, and give supervisors the visibility they need to move fast without losing compliance.
SLA-driven workflowsAgent workload balancingCall + ticket history
Unified ticket timeline
Attach calls, notes, and dispositions in one continuous ticket view.
Smart routing rules
Assign tickets by skill, priority, or campaign in seconds.
Quality & compliance
Monitor outcomes with audit trails, recordings, and QA checklists.
Manager dashboards
Track SLAs, aging tickets, and backlog risk in real time.